Customer Support > Warranty

Warranty

Due to CONSPEC Controls Ltd.’s continuous effort to produce the highest quality monitoring equipment possible, products described in this manual are subject to change at any time without notice. While every effort has been made in preparing this manual to include all information pertinent to the installation, maintenance, and calibration of the product, CONSPEC Controls Ltd. assumes no responsibility for errors, omissions, or any loss due to said errors or omissions.

 

IMPORTANT WARNING

A gas monitoring system alone cannot prevent hazardous conditions from occurring. The reliability of a gas monitoring system, and the resultant safety level is dependent on, and the responsibility of the user. The user’s responsibilities include, but are not limited to:

  • Ensuring that the correct equipment is specified for conditions at the particular site
  • Following recommended installation and wiring guidelines
  • Meeting all applicable safety and electrical codes
  • Scheduling regular calibrations and servicing
  • Replacing inoperative or questionable parts or units

WARRANTY

CONSPEC Controls Ltd. provides warranty service for one (1) year from the shipping date on all electronic and mechanical components. Sensor elements are considered a consumable part subject to varying conditions which can affect their expected life. Sensor elements are covered under warranty for a period of six (6) months. Damage to sensor elements due to overexposure of the target gas, poisoning, or other factors beyond CONSPEC’s control are not covered under warranty. Warranty service is limited to defects in materials and workmanship on units which fail under normal use. CONSPEC will repair or replace any unit found to have failed due to defects in materials or workmanship. This warranty is voided if the unit has been misused, damaged due to incorrect wiring, or tampered with before return to the factory. Warranty claims that are denied will be billed at the standard rate. Expedited shipping is not covered under warranty. No other warranty is authorized by the seller other than the above. Before returning a product for service, call CONSPEC Controls Ltd. for a Return Authorization Number (RA#) at 1.416.661.0500. Returned units should be packaged securely as damages incurred during shipping are not covered under warranty.