A gas monitoring system alone cannot prevent hazardous conditions from occurring. The reliability of a gas monitoring system, and the resultant safety level is dependent on, and the responsibility of the user. The user?s responsibilities include, but are not limited to:
Conspec Controls LTD. (?Conspec?) provides limited warranty service for one (1) year from the shipping date on all electronic and mechanical components, for defects in materials or workmanship. NOTE: Sensor elements are considered a consumable part subject to varying conditions which can affect their expected life. Therefore, sensor elements are covered under warranty only for a period of six (6) months from shipping date. Damage to sensor elements due to overexposure of the target gas, poisoning, or other factors beyond Conspec?s control are not covered under warranty and are excluded. At all times, Conspec?s sole obligation will be to repair or replace any unit found to have failed due to defects in materials or workmanship. This warranty is VOID if the unit has been misused, damaged due to incorrect wiring, or altered before return to the factory. Warranty claims that are denied will be billed at the standard rate. Expedited shipping also is not covered under warranty.
CONSPEC HEREBY EXPRESSLY DISCLAIMS, TO THE FULLEST EXTENT ALLOWED BY LAW, ANY AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY OF FITNESS FOR A PARTICULAR PURPOSE. ALL CONSPEC PRODUCTS ARE ONLY SUBJECT TO THE WARRANTIES ABOVE, AND NO OTHER WARRANTIES, EXPRESS OR IMPLIED, EXIST OR ARISE. CONSPEC FURTHER EXCLUDES AND WILL NOT PAY FOR INCIDENTIAL OR CONSEQUENTIAL DAMAGES, WHETHER ARISING OUT OF CONTRACT, TORT OR OTHERWISE, AND ITS LIABILITY WILL IN ALL INSTANCES BE LIMITED TO THE REPAIR OR REPLACEMENT OF THE DEFECTIVE PRODUCT.
Before returning a product for service, call Conspec Controls LTD. for a Return Authorization Number (RA#)?at 1-877-526-6773. Returned units should be packaged securely as damages incurred during shipping are not covered under warranty.
Conspec Controls LTD. values our relationships with customers and offers returns for standard products that meet certain criteria. Please carefully read and understand this Return Policy for product eligibility.
30 Day Return Period:?All standard products may be returned within 30 days from the date on the packing slip or invoice for a refund of the purchase price paid, less shipping and handling, and any applicable restocking fees (as further described below). Any product returned to Conspec Controls LTD.?without prior authorization?will be considered an?unauthorized?return, and you will not receive credit for the product and Conspec Controls LTD. will not ship the product back to you.
NOTE: Custom products are?not?eligible for return.
Restocking Fees:?Unless the product is defective or the return is a direct result of a Conspec Controls LTD. error, Conspec Controls LTD. may charge a restocking fee of up to 30% of the purchase price paid, plus any applicable sales tax.
How to Return a Product:?Before returning a product, you MUST first contact Conspec Controls LTD. customer service and obtain a Return Materials Authorization (RMA) number before the end of the applicable return period. Conspec Controls LTD. will not accept returns without a RMA number.
NOTE:?You must ship the product to Conspec Controls LTD. within 5 days of the date that Conspec Controls LTD. issues the Return Materials Authorization number and MUST follow these steps:
Upon receipt and examination of your return, Conspec Controls LTD. will issue a credit, or a refund of the purchase price paid, less shipping and handling, and any applicable restocking fees subject to this policy.
For more information on our gas detection equipment warranty policy, contact us today:
Toll Free: 1-877-526-6773
Email: support@conspec.ca
CONSPEC?s technical services department receives many requests for estimates on items sent in for repair. The nature of electronics makes it extremely difficult to give an accurate estimate until the repair is completed. A circuit board may look fine but have every integrated circuit internally damaged. Our technicians could spend hours determining the extent of the damage only to have the customer decline to proceed with the repair after getting an estimate. The volume of incoming repairs accompanied by requests for estimates makes this lost time economically unacceptable.
CONSPEC?s technical services department has calculated the average cost per item in lieu of estimates on individual repairs. These average prices are intended to assist with customer?s purchasing department requirements.?Any customer requiring an estimate on each individual item will be billed for time spent generating the estimate.
Warranty claims?CONSPEC Controls LTD. provides warranty service for one (1) year from the shipping date on all electronic and mechanical components. Sensor elements are considered a consumable part subject to varying conditions, which can affect their expected life. Damage to sensor elements due to overexposure of the target gas, poisoning, or other factors beyond CONSPEC?s control are not covered under warranty.?Warranty service is limited to defects in materials and workmanship on units, which fail under normal use.?CONSPEC will repair or replace any unit found to have failed due to defects in materials or workmanship. This warranty is voided if the unit has been misused, damaged due to incorrect wiring, or tampered with before return to the factory. Warranty claims that are denied will be billed at the standard rate. Expedited shipping is not covered under warranty.
The following statements made about the operational conditions and restrictions of the catalytic bead sensor have been taken directly from the manufacturer?s operations manual.
HIGH GAS CONCENTRATION
In certain conditions the detectors may be required to operate in high gas concentrations for short periods. Test have shown that for periods up to about 2 minutes, 10 second bursts of 8%, 10%, and 80% methane air have had no adverse effect. Prolonged exposure can result in zero drift, which may be reversible by operation for a short period in air or low methane concentration (about 1%). Exposure to 40% concentration for longer periods will begin to destroy the detector surface altering the zero reading and reducing the sensitivity. Whenever an instrument is exposed to high concentrations of combustible gas the calibration should be rechecked as soon as possible.
POISONS AND INHIBITORS
The performance of the catalyst may be temporarily impaired by operation in the presence of substances, which are described as inhibitors. These are usually volatile substances containing halogens and the detectors may recover after a short period of operation in clean air.
Whenever the substance produces a permanent effect on the catalyst with a catastrophic reduction in sensitivity the detector is said to be poisoned; examples are silicone oils and greases, anti-knock petrol additives, phosphate esters. Activated carbon filters will provide adequate protection from poisoning in the majority of cases.
Care should be taken in the choice of materials from which mounting blocks, gas sampling systems, pipe work, pumps, etc., are manufactured. Plastic materials or metals machined using cutting fluids may leave volatile residues trapped in the system. It is essential therefore that all component parts of a gas system are scrupulously clean and that plastic items do not operate at high temperatures so evolving inhibitors or poisoning agents.
SOME ADDITIONAL INFORMATION FROM CONSPEC ENGINEERS
A few examples of substances considered catalytic bead poison.
